Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sarah@moonandmaple.co.uk

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  Returns are paid for by the customer unless the item is faulty. If you are returning a faulty item, return postage will be covered up to the maximum of £3.75. Please obtain proof of postage and once we have received and inspected the item, your postage cost will be refunded.

You can always contact us for any return question at sarah@moonandmaple.co.uk. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We do not accept returns/refunds for:

Wax melts and candles that have been used or partially used unless faulty.

Wax melts that you don't like the scent of. 

Mystery boxes.

Seconds boxes.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sarah@moonandmaple.co.uk.

I think my order has been lost in the post

If 10 days have elapsed since your order was despatched (UK only) and your order hasn't arrived, and your tracking number hasn't updated with any relevant information then we will arrange for a replacement to be sent.